How can we help?

Help For Homeowners

Homeowners Help Center

Tools to help you get the most out of your new hot water investment.

Homeowners Help Center

Help For Installers

Insatallers Help Center

Detailed information to help you get up to speed on the details of installing and supporting the EXR.

Installers Help Center

  • FAQs

    Have Questions? We’ve got answers. Explore our most frequently asked questions about the EXR.

  • Troubleshooting

    Follow guided instructions to identify and resolve issues quickly.

  • Warranty

    Learn more about our industry-leading 20-year warranty.

  • Care & Maintenance

    Everything you need to know to take care of your Essency.

  • Support – Product Registration

    Product Registration

    Register your EXR or EXR-D

    It only takes a few minutes to activate your warranty and enjoy all the benefits of your Essency EXR

    Register Now

Common questions

FAQs

  • Do I need to replace the anode rod?

    Nope. Never. Because the Essency tank is made of advanced polymers, there’s no risk of corrosion, so it doesn’t need an anode rod.

  • Will I ever get instant hot water?

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  • How do I set up the MyEssency app?

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  • What does the 20-year warranty cover?

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  • Is it safe for well water?

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  • Is it a heat pump water heater?

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